Warranty and protection
How we protect your home, in writing.
The warranty on your project is the one written into your agreement, and you see it before you sign. Here is what goes in writing, what you keep at the end, and how the house is looked after while the work is under way.
The written terms
The agreement is the warranty.
Review the proposed scope and warranty terms before signing. The scope says what will be built. The warranty terms say what happens after. Both are in the same document, so there is one place to look.
Manufacturer coverage depends on the selected product and installation requirements.
Questions to have answered in writing before you sign
- Which parts of the work the written warranty covers, and for how long.
- What is excluded, such as normal wear, owner changes or products you supplied.
- Which manufacturer warranties apply to the products selected, and who registers them.
- How to report an issue after the job is finished, and what to have ready when you do.
- Who is responsible for each part of the work, including the licensed trades.
These are good questions for any contractor. Ask us all of them at the estimate.
At close-out
What you keep when the job is done.
Punch list cleared, permit closed, warranties and as-builts handed over, and a visit after you have lived in the space.
Keep the package with your house records. If a question comes up later, it has the product names, the permit record and the warranty terms in one place.
- Approved drawings and the as-built set
- Selections schedule with product names and finishes
- Closed permit and inspection record
- Manufacturer warranties, registered where the manufacturer allows
- The warranty terms as written in your agreement
- Care instructions for stone, cabinetry and decking
During the work
How the house is looked after.
Protection comes first
The house is protected first, then demolition, structure and rough-ins, inspections, drywall, and the finish work.
Changes in writing
Changes are priced in writing before they are built.
Permits and inspections
Permit applications, town zoning where it applies, and the HOA architectural package are part of the work. A county permit is not HOA approval.
Agree the site rules up front
Discuss site supervision, communication, and cleanup arrangements during the estimate.
After the job
If something needs a look later.
Call (681) 534-5515 or use the contact page. Tell us the address, what you are seeing, and when it started. A photo helps. Have your agreement and handover package nearby, because the warranty terms in the agreement decide what is covered.
Real Elite Contracting is family-run by brothers Jose and Miguel. Miguel is a U.S. military veteran and Purple Heart recipient. Licensed and insured in West Virginia, Virginia and Pennsylvania: WV Contractor License WV062432 · Virginia Class A Contractor 2705198604 (HIC) · Pennsylvania Home Improvement Contractor PA225060. We serve homeowners across West Virginia, Virginia, Maryland and Pennsylvania.
Free site visit
Read the terms before you commit.
The call and the first site visit are at no charge. They exist to decide, on both sides, whether the project is a fit before anyone commits to a design phase. You see the proposed scope and warranty terms in writing before anything is signed.